Who we are
Orion ("we", "us") is a growth agency that builds business intelligence systems and runs marketing campaigns for UK businesses. We are the controller of the personal data described in this policy. Contact us about anything in it at contact@alignedbyorion.com.
What we collect
- When you contact us or request a call: your name, work email, company, number of brands or locations and anything you choose to tell us.
- When you ask to test our demo platform: your name, work email, company and, if you give it, the number of brands or locations.
- When we contact you first: business contact details such as your name, job title, work email, phone number and company, taken from your company's website, Companies House, professional networks and business contact databases.
- When you become a client: the contact and billing details of the people we work with, and our correspondence with them.
- When you visit this website: your browser sends technical information, such as your IP address, to our hosting provider and to Google Fonts so the page can load.
We do not need, and ask you not to send, sensitive personal data.
Why we use it, and our lawful basis
- Replying to enquiries and arranging calls: legitimate interests in responding to you, or steps you ask us to take before entering a contract.
- Opening the platform demo for you and following up about it: legitimate interests in showing our work to businesses that ask to see it. We follow up about the demo only, and stop if you ask.
- Business-to-business outreach: legitimate interests in telling relevant businesses about our services. We only contact people in their work role, keep messages relevant to that role, and stop straight away if you ask.
- Delivering client work and invoicing: performance of a contract.
- Keeping records for tax and accounting: legal obligation.
Where we rely on legitimate interests we have weighed them against your rights, and you can object at any time.
Client data we process for you
When we build a live view or run campaigns, we work inside our clients' own accounts. For that data the client is the controller and we act as their processor under a data processing agreement.
Who we share it with
We share personal data only with providers that help us run the business, such as our email and calendar provider, website hosting provider, CRM and sales prospecting tools, and our accountants. They act on our instructions and must keep it secure. We do not sell personal data.
Ask Orion, the AI assistant on this website and in the platform demo, sends the questions you type to our AI provider, Anthropic, so it can write the answer. We do not store those questions. Please do not type personal data into it.
International transfers
Some of these providers store data outside the UK, including in the United States. Where they do, the transfer is covered by UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries and outreach records: up to 24 months after our last contact, unless you become a client.
- Client records and invoices: 6 years after the end of the tax year they relate to.
- Your request not to be contacted: kept for as long as needed to respect it.
Your rights
You can ask to access, correct or delete your personal data, restrict or object to how we use it, or receive a copy in a portable format. You can object to direct marketing at any time and we will stop. Email contact@alignedbyorion.com and we will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.
Changes
We will update this policy when how we use personal data changes, and change the date at the top.